{"id":554,"date":"2024-07-24T18:55:11","date_gmt":"2024-07-24T21:55:11","guid":{"rendered":"https:\/\/aparecida.facmais.edu.br\/site\/?page_id=554"},"modified":"2025-01-29T20:00:11","modified_gmt":"2025-01-29T23:00:11","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/aparecida.facmais.edu.br\/site\/index.php\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"554\" class=\"elementor elementor-554\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c460e3 e-flex e-con-boxed e-con e-parent\" data-id=\"2c460e3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51a9445 elementor-widget elementor-widget-image\" data-id=\"51a9445\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"170\" src=\"https:\/\/aparecida.facmais.edu.br\/site\/wp-content\/uploads\/2025\/01\/ouvidoria2-300x170.png\" class=\"attachment-medium size-medium wp-image-1522\" alt=\"\" srcset=\"https:\/\/aparecida.facmais.edu.br\/site\/wp-content\/uploads\/2025\/01\/ouvidoria2-300x170.png 300w, https:\/\/aparecida.facmais.edu.br\/site\/wp-content\/uploads\/2025\/01\/ouvidoria2.png 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e36a01 e-flex e-con-boxed e-con e-parent\" data-id=\"7e36a01\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d8a4608 e-flex e-con-boxed e-con e-child\" data-id=\"d8a4608\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c3b111 elementor-widget elementor-widget-text-editor\" data-id=\"0c3b111\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A <strong>Ouvidoria da Faculdade Mais de Aparecida de Goi\u00e2nia \u2013 FacMais<\/strong> \u00e9 um canal aberto para qualquer pessoa que busque um posicionamento da institui\u00e7\u00e3o sobre assuntos que n\u00e3o tenham sido respondidos pelos tr\u00e2mites normais ou nos casos em que houver discord\u00e2ncia com o encaminhamento dado.<\/p><p>\u00c9, portanto, mais um espa\u00e7o de di\u00e1logo com toda a comunidade <strong>FacMais<\/strong>: funcion\u00e1rios, estudantes, ex-estudantes, fam\u00edlias, vizinhos e a comunidade em geral.<\/p><p>A Ouvidoria est\u00e1 diretamente subordinada \u00e0 <strong>Diretoria Geral da IES<\/strong> e atua em conjunto com as diversas <strong>Unidades e Departamentos da FacMais<\/strong>.<\/p><p>Sua fun\u00e7\u00e3o \u00e9 acolher as demandas das comunidades interna e externa, buscar internamente <strong>solu\u00e7\u00f5es vi\u00e1veis para os problemas apresentados<\/strong> e contribuir para o bom funcionamento das inst\u00e2ncias administrativas e dos processos comunicacionais da institui\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64e7322 e-flex e-con-boxed e-con e-parent\" data-id=\"64e7322\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5f9a99b e-flex e-con-boxed e-con e-child\" data-id=\"5f9a99b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-066fc17 elementor-widget elementor-widget-button\" data-id=\"066fc17\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FALAR COM A OUVIDORIA<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f405ed5 e-flex e-con-boxed e-con e-parent\" data-id=\"f405ed5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d042407 e-flex e-con-boxed e-con e-child\" data-id=\"d042407\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-968c2cb elementor-widget elementor-widget-heading\" data-id=\"968c2cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como Funciona:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40c2780 elementor-widget elementor-widget-text-editor\" data-id=\"40c2780\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">Recebemos manifesta\u00e7\u00f5es referentes \u00e0s atividades da Faculdade F7 (cr\u00edticas, den\u00fancias, elogios, reclama\u00e7\u00f5es e outras demandas), analisamos o pedido e, se for pertinente, um processo \u00e9 aberto. Fazemos o encaminhamento formal ao setor competente, que tem um prazo para responder \u00e0 demanda. O requerente pode ser orientado a encaminhar sua manifesta\u00e7\u00e3o diretamente \u00e0 inst\u00e2ncia ou canal competente e nesse caso, nenhum processo \u00e9 aberto.\u00a0<\/p><p style=\"text-align: justify;\">Garantimos o sigilo do requerente, dentro dos termos previstos pela lei, caso ele seja solicitado. O compromisso com a confidencialidade dos temas tratados, bem como com seus envolvidos, \u00e9 crucial para a manuten\u00e7\u00e3o da credibilidade da Ouvidoria F7. Den\u00fancias an\u00f4nimas n\u00e3o s\u00e3o consideradas objeto de apura\u00e7\u00e3o. A Ouvidoria F7 buscar\u00e1 sempre orientar o requerente sobre a garantia do sigilo para que o tema seja devidamente tratado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-071beba elementor-widget elementor-widget-heading\" data-id=\"071beba\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ANTES de acionar a ouvidoria FAM:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-796b7e7 elementor-widget elementor-widget-text-editor\" data-id=\"796b7e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">Certifique-se do caminho para atender sua demanda, pois a Ouvidoria F7 \u00e9 uma op\u00e7\u00e3o de segunda inst\u00e2ncia para a resolu\u00e7\u00e3o de diversos temas.\u00a0<\/p><p style=\"text-align: justify;\">Antes de acion\u00e1-la, certifique-se de que o assunto n\u00e3o seja pass\u00edvel de resolu\u00e7\u00e3o pelas diversas \u00e1reas de atendimento da Faculdade, como secretarias, central de relacionamento, coordena\u00e7\u00e3o de cursos, \u00e1reas financeiras e comerciais ou recursos humanos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d73a615 elementor-widget elementor-widget-heading\" data-id=\"d73a615\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contatos da Ouvidoria<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3baa4d2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3baa4d2\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-whatsapp\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">(91) 99313-9122<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">f7.faculdade@gmail.com<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A Ouvidoria da Faculdade Mais de Aparecida de Goi\u00e2nia \u2013 FacMais \u00e9 um canal aberto para qualquer pessoa que busque um posicionamento da institui\u00e7\u00e3o sobre assuntos que n\u00e3o tenham sido respondidos pelos tr\u00e2mites normais ou nos casos em que houver discord\u00e2ncia com o encaminhamento dado. \u00c9, portanto, mais um espa\u00e7o de di\u00e1logo com toda a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-554","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aparecida.facmais.edu.br\/site\/index.php\/wp-json\/wp\/v2\/pages\/554","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aparecida.facmais.edu.br\/site\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aparecida.facmais.edu.br\/site\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aparecida.facmais.edu.br\/site\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/aparecida.facmais.edu.br\/site\/index.php\/wp-json\/wp\/v2\/comments?post=554"}],"version-history":[{"count":10,"href":"https:\/\/aparecida.facmais.edu.br\/site\/index.php\/wp-json\/wp\/v2\/pages\/554\/revisions"}],"predecessor-version":[{"id":1525,"href":"https:\/\/aparecida.facmais.edu.br\/site\/index.php\/wp-json\/wp\/v2\/pages\/554\/revisions\/1525"}],"wp:attachment":[{"href":"https:\/\/aparecida.facmais.edu.br\/site\/index.php\/wp-json\/wp\/v2\/media?parent=554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}